About The Role: 

The Housekeeping Manager will be a vital member of the leadership team for BlakeSt and will be directly responsible for overseeing daily housekeeping operations, leading a team of staff and contractors to ensure all areas of the club are impeccably maintained, clean, and guest-ready at all times. This role combines hands-on leadership with strategic planning, vendor coordination, and budget oversight to uphold high standards of presentation, safety, and service. The ideal candidate fosters a positive team environment, responds swiftly to maintenance issues, and plays a key role in enhancing the member experience.

The Housekeeping Manager must be available to work evenings and weekends as necessary for the success of the housekeeping department.  

This is a salaried, exempt position and reports directly to the Director of Facilities.

Benefits/Perks:

• Medical, Dental, Vision Benefits for Full-Time Employees.
• 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
• Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
• Paid Time Off + Company Holidays
• Maternity/Paternity Leave + Bereavement Leave
• Cell-Phone Allowance
• Employee Assistance Program
• BlakeSt Membership
• 50% discount at Ropeswing establishments for employees and up to 1 guest.

Additional details concerning Benefits/Perks will be provided at time of employment.

Essential Functions & Duties:

Leadership & Team Management

• Manage a team of hourly and contracted Housekeepers and provide hands-on assistance when necessary.
• Responsible for the day-to-day management of housekeeping operations.
• Create an inspiring team environment with an open communication culture.
• Delegate tasks and set deadlines.
• Participate in the orientation of all employees to communicate the role of Housekeeping at BlakeSt and the club’s hospitality philosophy.
• Accept any reasonable duties occasionally assigned by the Director of Facilities and the General Manager.

Operations & Quality Control

• Strategically organize daily assignments and create standard operating procedures to ensure all areas are properly cleaned, maintained, and well-presented at all times.
• Ensure that the necessary equipment and supplies are available and used correctly.
• Ensure that chemicals are being used correctly, are properly labeled, and stored appropriately as per government guidelines.
• Manage Laundry Operations.

Maintenance & Issue Resolution

• Ensure that any damages and/or maintenance issues are resolved in a timely manner by either assigning them to an in-house team member or reporting them to the Director of Facilities.
• Ensure compliance with insurance, legal, health and safety obligations.
• Ensure the longevity of furniture and equipment by resolving any damage, such as furniture stains, in a timely manner.

Vendor & Contract Management

• Negotiate with relevant suppliers, vendors and outsourced contractors who will be providing goods and services to the housekeeping department at BlakeSt.
• Gather information, multiple quotes, negotiate contracts and submit findings for approval prior to closing any deals.
• Evaluate and modify SOPs, contracts, and agreements to ensure they are in favor of the business.

Budgeting & Financial Oversight

·       Work with the Director of Facilities to review and develop annual budgets and targets for Housekeeping.

Member Relations & Feedback

• Maintain records of member feedback, including compliments and complaints, and relay feedback to the appropriate parties, as required.
• Create and manage meaningful relationships with members – while contributing to the successful creation and retention of membership.

Strategic Planning & Reporting

• Continuously evaluate and improve processes and procedures.
• Maintain reports, records, and documentation of operations and staff performance.Contribute to long-term planning and departmental goals.

What You Need to Get the Job Done

• 3+ years of housekeeping or maintenance management experience 
• A passion for personal well-being, social community and contributing to the ‘greater good’ 
• Be willing and able to work a varied schedule that may include early mornings, nights, weekends, and holidays 
• Relish working well under pressure and within timelines 
• Be a creative problem-solver who relishes overcoming challenges
• Enthusiastically work in cross-functional environments and roles 
• Be able to support surges in workload 
• Strong time management skills and ability to manage concurrent tasks efficientlyHigh energy, positive, professional attitude, pride in work product 
• Excellent communication skills, including writing and proof-reading skills 

Employment contingent upon completion of a satisfactory background check.

In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.*